As revised on 18 September 2026
Service level agreement (SLA)
API availability, response time, compensation (Business and Agency)
DraftThis document was written from the technical brief for the service. It has not been reviewed by a lawyer and is not legal advice.
The Russian text of this document is the legally binding version. Translations are provided for understanding.
Sections in preparation
Listed below are the sections the technical brief does not supply. Their wording is deliberately absent: a wrong legal sentence is worse than a missing one, so the text has to be prepared by a lawyer.
- Target API availability: the brief gives no figure.
- Target response time: the brief gives no figure.
- The procedure and amount of compensation for downtime: no wording supplied.
- How an incident is recorded and claimed: no wording supplied.
- Which tariffs the SLA covers: the brief names Business and Agency, but the exact scope is not described.