Contact
Three channels, each with a purpose. We did not invent a support address that nobody reads.
Through the cabinet
The fastest route for anything to do with your account.
- Sign in with the link sent to your email - no password needed.
- Your profile carries the account's public code: quote it in a request and you will be found without an exchange about who you are.
- A refund for unused tokens can be taken in the cabinet without asking anyone.
Email from the service
Transactional messages - sign-in links, receipts, generation notifications - are sent from noreply@mystiko.ru.
That is a sending address, not a monitored inbox: replies to it are not read. If you need an answer, use the cabinet rather than replying to the message.
The operator's registration details
The public offer, the terms of use and the privacy policy are published. Each was written from the technical brief, is marked as a draft, and has not been reviewed by a lawyer.
What they do not yet carry is the operator's registration details: legal name, tax identifier, address. That is a named gap rather than an omission - every document page lists which sections are missing and why. A gap is a task; a wrong sentence is a liability, and that is the difference.
The mandatory AI disclosure is one of these documents; its wording is reproduced verbatim from the brief.